Last updated: October 2026
Where we ship from and to
All orders ship from our warehouse in China. We deliver to the United States, the United Kingdom, the European Union (Austria, Belgium, France, Germany, Italy, the Netherlands, Poland and Spain), Singapore and Malaysia. We hope to add more countries soon.
Processing time
We dispatch orders within 1-3 business days after payment is confirmed. Orders placed on weekends or Chinese public holidays are processed on the next business day. Delivery times below start once your order has been dispatched.
Shipping rates and free shipping
| Destination | Standard | Express | Free standard shipping |
|---|---|---|---|
| United States | $6.99 | $19.99 | Orders over $75 |
| United Kingdom | $6.99 | $17.99 | Orders over $75 |
| European Union | $8.99 | $19.99 | Orders over $85 |
| Singapore | $4.99 | $12.99 | Orders over $50 |
| Malaysia | $4.99 | $12.99 | Orders over $50 |
Free standard shipping is calculated on your order total after any discount code. Express shipping is always charged. The exact cost for your address is shown at checkout before you pay.
Estimated delivery times
Standard shipping: 7-14 business days (Singapore and Malaysia: 5-10). Express shipping: 3-6 business days (Singapore and Malaysia: 2-5). These are estimates, not guarantees. Customs clearance, public holidays and carrier delays can add time.
Tracking
Once your parcel is dispatched we email you a tracking number where the carrier provides one. Tracking may take 1-2 days to show movement after dispatch.
Customs, import duties and taxes
Your parcel crosses a border, so customs in your country may charge import duties, VAT or other taxes when it arrives. These charges are not included in our prices or shipping fees. They are set by your local authorities, are the responsibility of the recipient, and we cannot predict or waive them. If you refuse a parcel or do not pay the charges, it may be returned to us and we cannot refund the original shipping cost.
Wrong address or delivery problems
Please check your address carefully at checkout. If you spot a mistake, contact us as soon as possible. We can only change the address before the parcel is dispatched. If a parcel is lost, damaged or has not arrived well after the estimated delivery time, contact us with your order number and we will investigate with the carrier and arrange a replacement or refund where appropriate.
Questions
Use our contact page and include your order number. We reply by email.