Last updated: October 2026
Our promise
We want your dancer to be comfortable in her uniform. If something is not right, tell us and we will help.
14-day returns
You may return most items within 14 days of receiving them, for any reason. This matches the statutory right of cancellation for customers in the European Union and the United Kingdom, and we offer the same period to customers in other countries.
Conditions
- Items must be unworn, unwashed and in their original condition, with tags attached and in the original packaging.
- For hygiene reasons, leotards and tights that have been worn or have had their protective packaging opened cannot be returned. Please try garments on over your own underwear only.
- Please do not wear the item outdoors or in class before you decide to return it.
Items that cannot be returned
- Custom-made or personalized items, including orders with a custom logo, unless they arrive faulty.
- Hair accessories, bun kits and similar personal items once opened.
How to return
- Contact us through the contact page within 14 days of delivery. Include your order number and the items you wish to return.
- We reply with the return address and instructions. Please do not send anything back before you hear from us. Parcels sent without contact may be refused.
- Pack the items securely and send them with a tracked service. Keep your proof of postage.
- Tell us the tracking number so we can follow the parcel.
Return shipping costs
You pay the cost of sending the item back unless it is faulty, damaged or not what you ordered. Because our returns address is in China, return postage can be high. For low-value orders, we may offer a partial refund and ask you to keep the item instead. We will tell you before you send anything.
Exchanges
If the size is wrong, we exchange it once at no extra product cost, subject to stock. You pay the return postage and we pay the postage of the replacement. If the size you need is out of stock, we refund the item instead.
Faulty, damaged or wrong items
If your item arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and clear photos. We will send a replacement or refund you, and we cover return postage if a return is needed.
Refunds
When we receive and inspect your return, we refund the item price to your original payment method within 5-10 business days. Original shipping costs are refunded only if the return is due to our error or a faulty item, or where the law requires. Your bank may take a few more days to show the refund. We refund in US dollars. Any exchange-rate difference on your card is outside our control.
Customs and refused parcels
Import charges paid to customs are not refunded by us. Please contact your local customs authority if you believe they were charged in error.
Canceling an order
If you want to cancel before your order is dispatched, contact us as soon as possible and we will try to stop it. Once an order has been dispatched, the returns process above applies.